Policies

If you have any questions regarding the following policies, feel free to contact us.

Minimum Project Charges

All work is subject to a project minimum of 1 hour of service at $75/hr.

Consultation & Training

Each website project includes a free 1 hour consultation and 1 hour training. Additional training and support will be billed at the normal rate ($75/hr).

Communication

Routine project communication consisting of emails and phone calls are included in this estimate. Phone calls exceeding 15 minutes and additional required meetings will be billed at normal rate ($75/hour) with meetings requiring a minimun 1 hour charge. These charges do not require client authorization and will be reflected on the final invoice.

Payment

50% deposit is required before project initiation for all estimates exceeding $400. The balance will be due upon completion of contracted hours. Please make checks payable to FourTen Creative and send to above address. Payment via PayPal available with a 5% service charge. Final payment due within 30 days of invoice date. Late payments subject to 10% monthly charge.

Change Requests & Enhancements

Client will be notified in advance of any charges in excess of the contracted hours that result from client requests or server/software requirements. Minimum additional charge for change requests of 1 hour service.

Client Deadlines & Project Holds

Client agrees to meet all required deadlines and honor requests for content in a timely manner. In the event of missed client deadlines, FourTen Creative reserves the right to place project on hold and resume on a new mutually agreed upon schedule. Client may place project on hold at any time and resume within 6 months.

Cancellation

Client may cancel the project at any time incurring charges determined by FourTen Creative according to hours of service performed and any additional material costs incurred.