Policies

If you have any questions regarding the following policies, feel free to contact us.

Minimum Project Charges & Rates

All work is subject to a project minimum of 1 hour of service at $75/hr.

Communication

Routine project communication consisting of emails and phone calls are included in project estimates where noted. Phone calls exceeding 15 minutes and additional required meetings will be billed at normal rate ($75/hour) with meetings requiring a minimum 1 hour charge. These charges do not require client authorization and will be reflected on the final invoice.

Payment

50% deposit is required before project initiation for all estimates exceeding $400. The balance will be due before delivery of final project assets or website launch (whichever occurs first).

We do expect payment within 15 days, so please process invoices within that time. Please pay by check to the address on invoice or you may pay online by credit card with an added 2.5% convenience fee on our payments page.
There will be a 1.5% per month late fee on invoices paid later than 30 days.

Change Requests & Enhancements

Client will be notified in advance of any charges in excess of the contracted hours that result from client requests or server/software requirements. Minimum additional charge for change requests of 1 hour service.

Client Deadlines & Project Holds

Client agrees to meet all required deadlines and honor requests for content in a timely manner. In the event of missed client deadlines, FourTen Creative reserves the right to place project on hold and resume on a new mutually agreed upon schedule. Client may place project on hold at any time and resume within 6 months.

Cancellation

Client may cancel the project at any time incurring charges determined by FourTen Creative according to hours of service performed and any additional material costs incurred.