If you have any questions regarding the following policies, feel free to contact us.
Minimum Project Charges & Rates
All work is subject to a project minimum of 1 hour of service at $75/hr.
Routine project communication consisting of emails and phone calls are included in project estimates where noted. Phone calls exceeding 15 minutes and additional required meetings will be billed at normal rate ($75/hour) with meetings requiring a minimum 1 hour charge. These charges do not require client authorization and will be reflected on the final invoice.
50% deposit is required before project initiation for all estimates exceeding $400. The balance will be due before delivery of final project assets or website launch (whichever occurs first).
Change Requests & Enhancements
Client will be notified in advance of any charges in excess of the contracted hours that result from client requests or server/software requirements. Minimum additional charge for change requests of 1 hour service.
Client Deadlines & Project Holds
Client agrees to meet all required deadlines and honor requests for content in a timely manner. In the event of missed client deadlines, FourTen Creative reserves the right to place project on hold and resume on a new mutually agreed upon schedule. Client may place project on hold at any time and resume within 6 months.
Client may cancel the project at any time incurring charges determined by FourTen Creative according to hours of service performed and any additional material costs incurred.